Having issues with your account?
Let's see if we can fix it here. About 90% of account issues require one of these simple methods.
First off, let's take a moment to breathe + appreciate how amazing it is to have technology that helps us Optimize our lives. And appreciate how often things go RIGHT in our lives.
Ahhhhhh, that's nice. 😊
Now let's even appreciate when things go wrong, knowing that THESE moments help us all improve (OMMS style!)
Now we're ready + empowered to take on this (and any) challenge! #BringItOn
Method #1: The Hard Reset.
Use this if you are experiencing anything glitchy on the webpage or app!
For Mac: Command + R on a Mac
For PC: CTRL + F5 button on PC
- Press Settings
- Scroll down & tap Clear History and Website Data.
Method #2: The Password Reset.
Use this trusty trick if your password has suddenly stopped working in the app!
Et voila! You should be all set!
Method #3: The Classic IT Fix!
Uninstall + Reinstall the app to clear out the gunk.
This gets rid of a whole host of glitches AND (perhaps most importantly) will update the app if we put out a new version!
As mentioned, that should do it for most basic issues.
If it doesn't, GREAT!
Charlie + Team Optimize