Having issues with your account?
Let's see if we can fix it here. About 90% of account issues require one of these simple methods.
First off, let's take a moment to breathe + appreciate how amazing it is to have technology that helps us Optimize our lives. And appreciate how often things go RIGHT in our lives.
Ahh, that's nice. Now let's even appreciate when things go wrong, knowing that THESE moments help us all improve (OMMS style!)
Now we're ready + empowered to take on this (and any) challenge! #BringItOn
Method #1: The Hard Reset.
Use this if you are experiencing anything glitchy on the webpage or app!
For Mac: Command + R on a Mac
For PC: CTRL + F5 button on PC
- Press Settings
- Scroll down & tap Clear History and Website Data.
Method #2: The Password Reset.
Use this trusty trick if your password has suddenly stopped working in the app!
Et voila! You should be all set!
Method #3: The Classic IT Fix!
Uninstall + Reinstall the app to clear out the gunk.
This gets rid of a whole host of glitches AND (perhaps most importantly) will update the app if we put out a new version!
As mentioned, that should do it for most basic issues. If it doesn't, GREAT!
Charlie + Team Optimize